Solution:
Please follow the troubleshooting steps below (on the server system of the software):
- Create a Backup of the Data:
- Navigate to C:\mysql.
- Copy the “Data” folder and paste it to a safe location.
- After the backup is complete, open the Income Tax software.
- Go to Tools and click on "Reset Database Version".
- A message will appear: "Database Version Reset Successfully. Please restart the application."
- Click OK and restart the software.
- Execute the software to verify if the issue is resolved.
I hope this information proves helpful.