Time Out Error

Sign Up Error > Time out occurred. Please try after some time.




NOTE → To open the software (Sign-Up / Sign-In), an internet connection is required to verify your license parameters. Without an active internet connection, the software will not open, and an error will occur during the verification process.


Download the certificate from the link below:  https://letsencrypt.org/certs/isrgrootx1.pem

PROCESS: 1
Click on Windows Button and type Internet Options. It would open the console Window.

            

Go to Content >> Certificates 
            
            

Click on Trusted Root Certification Authorities and Import - 

            

Click on Next and Browse the Certificate --

                        

That will open the file selection dialog. From the bottom-right corner of this dialog, change the drop-down option to All Files (.*)

            

Now locate the downloaded pem file and click on it to select it. Once selected, click on Open to continue.

            

Continue clicking on Next on subsequent screens.

            

When prompted with security warning, click on "Yes" and that installation will be completed.

If everything goes well, you will prompted with a success message.

Once all Done, Please close complete software and then Try same.

PROCESS: 2

Click on Windows Button and type mmc. Execute mmc “Run as Administrator”. It would open the console Window.

            

On Opening of Console Window, go to File Menu > Add/Remove Snap-in…

            

Under Add/Remove Snap-in window Double click on Certificates Option.

            

Select Computer Account and then click on Next

            

Here, Select Local computer: (the computer this console is running on) and Finish.

            

Now under Selected Snap-ins (Right hand Side): Certificates (Local Computer) is available. Click on OK Button.

            


Now, Double click on Certificates (Local Computer) option.

            


Under Trusted Root Certification Authorities -> Certificates, you can view the expired DST Root CA X3. Double clicking on it will show more details regarding its expiration.

            

Now we will install the downloaded certificate. Right click on the Certificates folder and click on All Tasks and then click on Import to start the process.

            

That will open the Certificate Import Wizard. Click on Next

            


That will open the file selection dialog. From the bottom-right corner of this dialog, change the drop-down option to All Files (.*)

            

Now locate the downloaded pem file and click on it to select it. Once selected, click on Open to continue.

            

Continue clicking on Next on subsequent screens.

            

When prompted with security warning, click on "Yes" and that installation will be completed.

            

If everything goes well, you will prompted with a success message.

Once all Done, Please close complete software and then Try same.

If problem still persist then please follow the steps below :

Enable TLS 1.2 manually

  1. Open the Tools menu (select the cog near the top-right of Internet Explorer), then choose Internet options:
  2. Select the Advanced tab.
  3. Scroll down to the Security section at the bottom of the Settings list.
  4. Select Use TLS 1.1 and Use TLS 1.2.
  5. For extra security, deselect Use SSL 3.0. When complete, your settings should match the following:
    • Selected: Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2
    • Not selected: Use SSL 2.0 and Use SSL 3.0
            

  1. Select Apply.
  2. Select OK.

Once all Done, Please close complete software and then Try same.


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