Income Tax || Software Hang related concern

Solution:      Run Software with Dummy database and then check the problem.

Condition 1 - Still software hang while working in software

If same issue occur that means the problem is related to software, not in database(Issue related to some DLL files or installation issue) so regarding this please reinstall Software in this case.

To resolve the error, please follow the steps provided below:

Step 1: Navigate to the root location of the software, which can be either "C:\Program Files (x86)\K.D.K. Software\KDK Support" or "C:\Program Files\K.D.K. Software\KDK Support."

Step 2: Open the Update.exe file and click on Download Manager.

             

Step 3: Download the KDK Support (old), Zen IT and DLL-Full files.

                        

Step 4: Extract the downloaded files and install KDK Support file.

Step 5: Copy the Zen IT files and the contents of the folder, then paste them into the root location of the software:

            For 64-bit systems: C:\Program Files (x86)\K.D.K. Software\Spectrum\Zen IT

            For 32-bit systems: C:\Program Files\K.D.K. Software\Spectrum\Zen IT

Step 6: Copy all DLL files and paste them at the following locations:

            For 32-bit systems: "c:\windows\system32"

            For 64-bit systems: "c:\windows\syswow64"

Also check to execute the MDAC files in this and if not than login with administrator account and reinstall the complete software in this user account.

After that restore the same database.

Condition 2 - Software running properly after run dummy database

In case software with dummy database is running properly, it means this is the issue related to the Original database.

So regarding this issue please repair the database or checked the database file one by one.

In case the same issue occurs then restore last backup or recovery files in this case.

This will help.

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