Process to Resolve "Auth Sign PAN Missing" Error while filing GSTR-1 Return
Follow the steps below to fix the "Auth Sign PAN Missing" error in Express GST software:
Step 1: Select the Client
- Open the Express GST software.
- Navigate to the client whose GST return you are trying to file.
- If the error "Auth Sign PAN is Missing" appears, it means the Auto Sign PAN details are not available for the selected client.
Step 2: Use the Sync Option
- Click on the Sync option in the software.
- A captcha prompt will appear.
- Enter the captcha correctly to authenticate and proceed with the synchronization.
Step 3: Proceed After Captcha
- After entering the captcha, click the "Proceed" button.
- The system will attempt to sync and fetch the necessary details, including the Authorized Signatory information.
Step 4: Wait for Synchronization
- The software will begin the synchronization process.
- This process fetches the details of the Authorized Signatory and ensures the necessary PAN information is correctly linked.
- Wait for the sync to complete. Alternatively, refresh the page after some time.
- Once the synchronization is successful, the software will notify you.

Important Notes - Ensure a stable internet connection during the synchronization process to avoid interruptions.
Following these steps should resolve the Auth Sign PAN Missing error, allowing you to proceed with filing the GST return.