Self Help Knowledgebase and Trouble Shooter

GST Software > GSTR-9C > Error Occurred, please close the browser, close the Utility and try again.


All of us know that we need to first download GSTR 9C utility from GST portal’s Download section and Import our JSON file in this through " Open GSTR-9C JSON File Downloaded from GST Portal" option, still after this our job is not over.

Real trouble will start when we try to create Json file and thereafter from "To generate a JSON(.json) file to upload GSTR-9C details added in offline tool on GST Portal" option.

Following are the important steps before generating Json file and for filing GSTR 9C.

Make sure that all the 15 sheets are validated individually on the GSTR 9C Excel Utility.

Make sure that “wsweb” file is in the same folder in PC in which GSTR 9C utility is saved.

If you get any kind of error then you have to compulsorily follow these steps:

Step 1 :
Please close all the application on your system.
Step 2 : 
Open your Internet Explorer
Step 3 :
Go to Tool–>Internet Option–>Security–>Custom level,
Step 4 :
You will find two options –

            i) “Automatic prompting for ActiveX control”. Please click on Enable
            ii) “Download unsigned ActiveX Control”. Click on Prompt then click OK

Step 5 :
Now download the Notepad++ from google and follow the following process.

            i) Install the Notepad++,
            ii) Go to the utility folder, right click on “wsweb.html”—> click on “Edit with Notepad++”
            iii) Click after “<html>” tag, give a space after “<html>” tag and then press the backspace.

Step 6 :
Save the file using “Ctrl+S” key, close the file and stop the Emsigner Service, if started.

Step 7 :
Now start Emsigner again

Step 8 :
Open the utility and try to generate the JSON file again

Internet explorer pop-up will come, inside that you’ll get one more pop-up asking for “Allow Blocked content”, click on it then click on “Initiate signing”, then “Open Emsigner”.

Even after all these things it doesn’t works then delete emsigner from your PC and download the latest Emsigner and follow all the above steps again!

This will helps.