Express Connector
Express Connector – Installation & Troubleshooting Guide
This document provides step-by-step instructions to install, verify, and troubleshoot the Express Connector to ensure uninterrupted application functionality.
Overview: If you receive an error message related to the Express Connector, it typically indicates one of the following:
- The connector is not installed.
- The installed version is outdated.
- The connector service is not running.
- Browser security settings are restricting required permissions.
Please follow the instructions below to resolve the issue.
Step 1: Download the Express Connector
- Log in to the application.
- Download the latest available version of the Express Connector.
Step 2: Install the Express Connector
- Open the Downloads folder on your system.
- Locate the downloaded installer file.
- Double-click the file to initiate the installation process.
- Upon successful installation, the following confirmation message will appear:“The installation has completed successfully! Express Connector is ready to use.”
- Click OK to close the installer.
Step 3: Verify Connector Status via Task Manager
After installation, please confirm that the connector service is running:
- Open Task Manager (Ctrl + Shift + Esc).
- Go to the Details tab.
- Verify that ExpressConnector2.exe is listed and running.
- If the process is not visible:
- Restart your system.
- Reopen Task Manager and verify again.
If the process still does not appear, reinstall the connector.
Step 4: Enable Required Browser Permissions (Google Chrome / Microsoft Edge)
When accessing the application via Google Chrome or Microsoft Edge, certain browser permissions must be enabled.
Recommended Method: Using Site Settings
- Open the application in your browser.
- Click the “View Site Information” icon located next to the address bar.
- Locate and enable the following permissions:
- Local Network Access
- Apps on Device
- Refresh the page or restart the browser to apply the changes.
Important: If these permissions are disabled, the application may not communicate properly with the Express Connector.
Conclusion
To ensure proper functionality of the application:
- Install the latest version of the Express Connector.
- Confirm that the connector service is actively running.
- Enable the required browser permissions.
If the issue persists after completing all steps outlined above, please contact the Support Team and provide relevant screenshots or error messages for further assistance.
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