Error in income tax Auditor > Going Not Responding while click on income tax Auditor

Error in income tax Auditor > Going Not Responding while click on income tax Auditor

Solution:
Case 1:
Issue is related to Software Files, Please follow the Steps below:
1. To resolve the error, Go to Root location of the software - "C:\Program Files (x86)\K.D.K. Software\KDK Support"   OR   "C:\Program Files\K.D.K. Software\KDK Support"
2. Open Update.exe file and click on Download Manager


            


3. Download here > [ KDK Support(old) ] and [ DLL-FULL ]


                        


4. Install KDK Support.


5. After that Extract DLL folder and copy all DLL files and paste it at the following location:


      "c:\windows\system32" for 32-bit system  or  "c:\windows\syswow64" for 64-bit system

Note : If same issue occur, you are requested to please Re-Install the complete software.


Case 2:
Issue is related to Database Files,  Please follow the below troubleshoot   (on server system of software) :

Make a Copy of the data:       To do so,   Go to C:\mysql >> Copy “Data” folder and Paste it to any safe location.


Once the back up is done, follow the steps below to resolve the issue:

1. Open the Software location where the software is installed.    (Right click on the software icon >> Properties >> Target Path)

      Default Location:    C:\Program Files (x86) \K.D.K. Software\KDK Support    OR      C:\Program Files\K.D.K. Software\KDK Support


2. Open Data Viewer >>     

3. Click on Connect Button.

             

4. Go to Tools  >> Repair

            

5. Select the Database from the drop-down:
      

Note: If the error appears in Spectrum Software, we need to repair Spectrum and Spectrum_bs and for Taxsuit Software we need to repair taxsuit and taxsuite_bs.

6. Click on Execute Button.  Once the files are repaired, select other's from the drop-down and execute one by one.
7. Close the Data Viewer and then run the software.

Note : If same issue occur, you are requested to restore the data through KBU files.

How to recover data through .kbu Files?


Hope this helps.

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