Callyzer Biz: Installation & Configuration Guide

Callyzer Biz: Installation & Configuration Guide

Architectural Overview & Workflow

Callyzer operates via a client-server synchronization model. The Callyzer Biz mobile application runs as a managed background service on each employee's Android smartphone. It captures telephony hardware events (such as incoming/outgoing call status, timestamps, unique identifiers, and talk duration) and securely dispatches this telemetry via encrypted HTTPS REST APIs to the central organization management portal (web.callyzer.co).

Step-by-Step Mobile Configuration Procedure

Step 1: Google Play Store Installation

Download and install the authorized enterprise client software:

1. Open the Google Play Store on the designated Android handset.
2. Search for 'Callyzer Biz' (published by LogiMinds Technolab / Web's Optimization).
   

                  

1. Verify package identity and tap Install.
   
2. Once installation completes, tap Open to initiate configuration.
   

Step 2: Grant System Permissions

Android OS requires explicit runtime permissions for hardware-level telemetry collection:

1. Phone & Call Management: Select 'Allow' to enable call state monitoring (ringing, off-hook, hung-up).
   

                  

1. Call Logs (READ_CALL_LOG): Select 'Allow' so Callyzer can capture dial timestamps, call durations, and call dispositions.
   

                  

1. Contacts (READ_CONTACTS): Select 'Allow' to cross-reference dialer numbers with known address book contacts for lead attribution.
   

                  

Step 3: Authenticate Device Connection

Pair the physical handset with the enterprise cloud profile:

1. On the opening registration screen, enter the Device Connect Code (KDK-1626-1001).
   

                  

1. Ensure stable internet connectivity (Wi-Fi or Mobile Data) and tap Next.
   
2. The application will authenticate with the authentication servers and confirm profile assignment.
   

Step 4: Official SIM Allocation (Dual-SIM Devices)

Segregate business communications from personal activity:

1. If the smartphone contains dual physical SIM cards or an eSIM combination, both SIM slots will be enumerated.
   

                  

1. Select and CHECK the designated official SIM slot.
   
2. Ensure the personal SIM card is UNCHECKED to preserve employee privacy and ensure compliance.
   
3. Tap Connect to bind tracking services exclusively to the selected SIM identity.
   

                        

            

Step 5: Background Service Persistence & System Overlay

Prevent Android Doze/OEM task-killer services from terminating telemetry:

1. Display Over Other Apps: When prompted, open Android System Settings and toggle 'Allow display over other apps' to ON. This enables the automatic post-call disposition/notes dialogue.
   

                  

1. Battery Optimization: Access App Info → Battery → Change setting from 'Optimized' to 'Unrestricted / Don't Optimize'.
   

                        

                  

1. Auto-Start Permission (Xiaomi / MIUI / Vivo / Oppo / Realme / OnePlus): Navigate to App Permissions and ensure 'Auto-Start' is toggled ON to permit background service recovery after handset reboots.
   

                        

Troubleshooting Common OEM Restrictions

1. Calls not syncing in real-time when the phone screen is locked: This occurs due to aggressive battery management (Doze Mode). Navigate to Settings → Apps → Callyzer Biz → Battery → set to 'No Restrictions' or 'Don't optimize'.
   
2. Call duration showing 0 seconds: Ensure that the 'Read Call Logs' and 'Phone' permissions are granted permanently. If the device uses a third-party dialer app, ensure permissions are mirrored.
   

 

Quick Call by Callyzer: Chrome Extension Guide

Why This Extension is Required (Business & Operational Rationale)

Telecalling reps spend upwards of 30-45 minutes per day manually reading 10-digit numbers from web CRMs or Google Sheets and typing them onto physical phone keypads. This creates friction, dial errors, and lost sales velocity.

Step-by-Step Installation & QR Pairing Procedure

1: Install Chrome Extension on Desktop

1. Open Google Chrome on the workstation.
   
   
   
   
2. Visit the Chrome Web Store and search for 'Quick Call by Callyzer'.
   
   
   
   
3. Click Add to Chrome and confirm by selecting Add Extension in the system modal.
   
   
   
   
   
4. Click the puzzle icon (Extensions manager) in the top-right toolbar and click the Pin icon next to 'Quick Call by Callyzer' for permanent visibility.
   
   
   

2: Open Pairing QR Code on Desktop

1. Click the Quick Call icon pinned on the Chrome browser bar.
   
2. An authentication modal will open displaying a unique encrypted QR Code ready for mobile handshake.
   
   
   
   

3: Complete Mobile Handshake (Android)

1. Launch the Callyzer Biz app on the Android smartphone registered to the employee.
   
2. Tap the More tab / navigation menu in the bottom-right corner.
   
   
   
   
3. Select 'Linked Quick Call Extension' from the list of utilities.
   
4. Grant camera access if prompted, then scan the QR Code displayed on the desktop Chrome monitor.
   
   
   
   
5. The app and Chrome extension will display a 'Connected / Linked Successfully' confirmation badge.
   
   
   
   

Troubleshooting & Maintenance

1. Extension shows 'Disconnected' or QR scan fails: Verify that both the computer and mobile device have active internet connections. Reopen 'Linked Quick Call Extension' on mobile and re-scan the freshly generated desktop QR code.
   
2. Clicking call icon does not ring the phone: Ensure Callyzer Biz is running in the background on Android and has not been terminated by aggressive battery optimization. Check that the phone has an active cellular network signal.
   
3. Phone numbers not auto-detecting on specific web pages: Some web applications format text dynamically or hide numbers in frames. Use the highlight-and-right-click method ('Call with Quick Call') to bypass DOM detection issues.
   
   

WhatsApp Call Tracking Setup & Guidelines

Standard Android call log APIs only track cellular SIM activity. Capturing WhatsApp voice/video calls requires enabling 'All Call' mode in the enterprise console and activating the auxiliary tracking bridge within the mobile app.

1. Application Version Verification: Ensure the employee's Android device is running the latest build of Callyzer Biz from the Google Play Store to support updated VOIP interception protocols.
   
2. Organization-Wide Call Method Configuration: Log in to the Admin Portal (web.callyzer.co) → Navigate to Settings → Biz App Settings → Locate 'Call Method' → Select 'All Call' (enables both Cellular SIM and WhatsApp/VOIP call logging) → Save changes.
   
3. Employee-Specific Call Method Assignment: In the Admin Portal → Navigate to Manage → Employees → Locate the target employee profile and click Edit → Under 'Call Method', select 'All Call' → Click Save/Update.
   
4. Launch Mobile Application: Open the updated Callyzer Biz application on the employee's physical smartphone.
   
5. Activate WhatsApp Tracking Bridge: Inside Callyzer Biz, navigate to WhatsApp tracking settings and toggle the connection to ON. If prompted by Android OS, enable Accessibility Service / Notification Access to allow Callyzer to capture WhatsApp call states (ringing, connected, duration, and hangup).